Privacy Policy

Privacy statement for Jubilee Holidays

This privacy notice describes how Jubilee Holidays use your personal information.

We are committed to protecting and respecting your privacy.

For the purpose of the Data Protection Act the data controller is Jubilee Holidays, c/o 84 Heyes Lane, Timperley, Altrincham, WA14 6EQ.

What personal information do we collect?

Personal information is information that can be used to identify you. Examples are:

• name, address, email address
• health, dietary and mobility requirements for health and safety purposes when attending a holiday
• credit/debit card details if you were making a payment/donation
• IP address if you interact with us online
• personal and sensitive personal data such as the information on your CV or as requested in a volunteer application form

Why do we collect and process your information and what legal bases do we rely on to process your data?

We collect information at different points during our relationship with you and will process your information in accordance with the data protection regulations for one or more of the following purposes: performance of a service, legitimate interest, legal obligations and consent:

We may collect and use your personal information in a number of ways including:

• to provide you with the services, products or information you have requested e.g. a holiday
• to fulfil contractual obligations to you
• for administration purposes, such as to contact you about a donation or sales order you have made or about activities you have expressed an interest in, registered for or volunteered on 
• to process any donations, orders, event bookings or team fees we may receive from you (including the processing of Gift Aid via HM Revenue & Customs)
• for financial or legal obligations, such as ensuring your donation is used correctly, VAT purposes, contractual payments, grant applications
• for internal record keeping, such as the management of feedback or complaints and financial reporting
• to analyse and improve the services we offer
• to enable you to volunteer with us and we communicate with you in that role
• to ensure the safeguarding and wellbeing of participants and volunteers on events, such as reference checks, Disclosure and Barring Service (DBS) applications and health information
• to effectively fulfil our obligations to our employees and volunteers
• where consent has been given, to keep you informed of our work, resources and activities, and to provide you with opportunities to manage your contact preferences
• to ask for your support for our charitable purposes and to keep you up to date with similar or new products, subscriptions or resources that we think you may benefit from using, but in accordance with your preferences  
• to provide you with quick booking or application processes for future events for which you may like to register
• to invite you to participate in surveys or research.

We will not use your information for marketing purposes if you have asked us not to.

The accuracy of your information

We aim to ensure that all information we hold about you is accurate and, where necessary, is kept up to date. If any of the information we hold about you is inaccurate and either you advise us or we become otherwise aware, we will ensure it is amended and updated as soon as possible.

Storing your information

We will take all reasonable steps to ensure that the information we hold about you is kept secure. Electronic data in secured within a secure environment. We use Churchsuite, a cloud-based system to manage our bookings for holidays. Paper records will be securely stored, when not in use for example when not in use on a camp.

Details of the privacy statement for Churchsuite (known as Charitysuite) can be found at https://churchsuite.com/privacy-policy/

Data retention

We only hold your personal information for as long as is necessary to provide services to you unless there is a requirement to hold that information for a longer period – for example our insurers require us to hold certain information for certain periods of time, or we may be subject to a statutory obligation to keep hold of your information.

If you have consented for us to keep you informed about the charity and/or future activities or holidays we will retain your details for the sole purpose of notifying you of such things. We will NOT pass on this information to anyone else. You have the right to ask to be removed from this circulation list at any time. An ‘unsubscribe’ link is found at the bottom of our emails.

Further information about the retention periods for different data can be found in our Retention policy which can be requested from the email address below.

Information sharing and disclosure

We may share your information with suppliers and/or referring churches or organisations that enable us to carry out activities that support or enable our charitable purpose, for example in order to provide transport for you for the holiday.

We may engage suppliers to carry out tasks on our behalf, such as processing and fulfilling orders, managing events, processing DBS applications, supporting our systems or processing transactions. These suppliers are protected by contractual agreements and the GDPR.

We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example, to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.

We will not share your information for any other purposes.

Website

For all areas of our website that collect personal information, we use a secure server. We enforce strict procedures and security features to protect your information and prevent unauthorised access.

Our website contains links to other websites belonging to third parties and we sometimes choose to participate in social networking sites. We may also include content from such sites on our website. However, we do not have any control over the privacy practices of these other sites. When you leave our site, you should make sure that you have read and understood the other site’s Privacy Policy in addition to our own.

Cookies

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of this site. Therefore it is recommended that you do not disable cookies. 

The Cookies We Set

• Email newsletters related cookies
  This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
• Forms related cookies
  When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
• Site preferences cookies
  In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

• This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
  For more information on Google Analytics cookies, see the official Google Analytics page.
• From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
• As we provide a service it’s important for us to understand statistics about how many of the visitors to our site actually make a contact/navigate and fill the forms and as such this is the kind of data that these cookies will track.
• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook/Instagram,Twitter, YouTube will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

However if you are still looking for more information then you can contact us through by emailing info@jubileeholidays.co.uk

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@jubileeholidays.co.uk if you wish to make a request.

Changes to the Privacy Notice

We regularly review and update this Privacy Notice and will update, modify, add or remove sections at our discretion. You are encouraged to revisit the Privacy Notice regularly to read the latest version.